Etihad Airways introduces 'Flying Nanny' service aboard long duration flights.

by BA Staff Etihad Airways has introduced 'Flying Nanny' service, a dedicated in-flight child care assistance program for families, ...

Videos: Singapore Airlines launches its new ad campaign "The lengths we go to"

by Devesh Agarwal Iconic national carrier Singapore Airlines (SIA) has launched a new global brand campaign named “The Lengths We Go To” , s...

Ryanair enhances consumer security on Ryanair.com

Earlier today, European ultra-low cost carrier (ULCC) Ryanair launched a new customer verification system on the Ryanair.com website. Find t...

Trip report: Air Canada Executive First Boeing 777 Frankfurt Toronto, 767 Ottawa London Heathrow

On a recent trip from Bangalore to Dallas-Fort Worth I flew Air Canada international for the first time in my life. The first trip was from ...

Video: Emirates aims to improve in-flight customer service using Windows 8 HP ElitePad 900 tablets

Dubai based Emirates airline, is deploying a line-of-business application for improving in-flight communication and customer relationship ma...

Exclusive interview: Giorgio De Roni - CEO GoAir - Part 2: We first deliver results, we do not over-promise.

Continuing from part 1 of the interview with the the soft spoken CEO of GoAir, Giorgio De Roni, who has quietly turned around the Wadia fam...

Review: Lufthansa's new Business Class onboard its Boeing 747-8i and Airbus A330-300 Mumbai Munich

Following an excellent trip in India, I started off on my return flight to the US. I got to Mumbai Airport around 22:20 (10:20pm) for my fli...

Indian airlines should implement United's 'flat tire' rule and put late-coming passengers on next flight

Photo copyright Weltenbummler . Licensed under CC. It is a well known business fact, that satisfaction and trust are created when contracts ...

Opinion: Travel agents to charge service fee. A smart move, but they will have to earn it.

As domestic full service carriers like Air India and Jet Airways are cutting back on their commissions, travel agents in India have decided ...

Virgin America to take delivery of 6 A320s in the first half of 2012 (and other news)

Late last week, San Francisco based Virgin America announced their latest destination, Philadelphia, which will be served from Los Angeles a...

VIDEOS: The new Southwest Airlines cabin

On Tuesday, Southwest Airlines announced a series of changes to its interior, including the addition of 6 seats to their 737-700 aircraft an...

Menzies Aviation erodes Lufthansa's passenger service quality at London Heathrow

In December last year I was a guest of Lufthansa and Fraport for a visit to the Frankfurt airport and Lufthansa world headquarters. Having t...

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